Refund policy

RETURN POLICY

Returns must be made within 7 days of receiving your purchase.
You must provide proof of purchase with a receipt (when purchased in store) or through email receipt (when purchased online).
The item must be in its original packaging, unused, unopen and in its original condition.
Refunds are not available for change of mind returns, and will only be accepted if the product is faulty or does not match the description on the website.
If these requirements are not satisfied, matcha matcha reserves the right not to offer an exchange for the item purchased.
To enquire about returning an item, please email hello@matchamatcha.co.nz
Additional non-returnable items:
Gift cards

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@matchamatcha.co.nz
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at matchamatcha@gmail.com and send your item to: 7 Niccol Ave, Narrow Neck, Auckland 0624.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 7 Niccol Ave, Narrow Neck, Auckland 0624.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.